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    Home Unlabelled Android Samsung Galaxy Note 9 Display Issue - The scam that Samsung doesn't want to admit

    Android Samsung Galaxy Note 9 Display Issue - The scam that Samsung doesn't want to admit

    July 17, 2020

    Android Samsung Galaxy Note 9 Display Issue - The scam that Samsung doesn't want to admit

    Samsung Galaxy Note 9 Display Issue - The scam that Samsung doesn't want to admit

    Posted: 16 Jul 2020 10:44 PM PDT

    I know Samsung for the great phones and the software support they provide. All was well until the March Security update for Galaxy Note 9. Then, a lot of the devices displays started breaking. Displays overheated, and started turning green/yellowish green.

    Obviously, a lot of users started complaining regarding this. After all, an issue due to a software update can be fixed by software, right? Apparently not, because sending the logs to their team through the internal bug reporting app led to no answers but generic ones like "Reset your device". Obviously, resetting the device did not work.

    This is similar to the display issues plaguing the new Samsung phones like Galaxy S20, but which cannot be fixed by a software update.

    Unfortunately, Samsung still does not admit the fault is due to the update, even though this problem is reported by hundreds of users across the world. While trying to find a fix for this problem (when I thought it could be fixed by a software update), I managed to find a telegram group: https://t.me/samsungDisplayProblem

    Looking through the messages, I found that Samsung asked the users to get their display replaced by paying for it which costs nearly 1/3rd of the price of the phone. Not to mention the Note 9 is a "premium" line of phones marketed by Samsung, and has not even completed 2 years from its launch. For a "premium phone", one would expect the device to last 2 years at the very least, even though the warranty covers 1 year. Not all of the users will buy the phone at launch, so most of the users are now out of warranty -- and the display is broken.

    And Samsung is deliberately trying to suppress the issue (possibly to prevent bad publicity during the impending launch of their new phones). When I tweeted to them about the problems that I was facing, Samsung support asked me to DM. When I refused, because the problem needed to be public, they just spit out the link to find a nearest service centre. And then they deleted those tweets. I have had no response since.

    2 days ago, when the phone became progressively unusable, I decided to submit the same to the Service Centre. I then get a call saying Samsung has released an internal guideline to all the Service Centres to fix the phones having the issue under warranty, but only if the body is free of any dents. When I asked the technicians to share the document, they refused saying that it's an internal document. This confirms that Samsung knows about the issue, but is deliberately denying users a fix in order to prevent bad publicity. Moreover, asking to fix only the phones without any dents disqualifies most phone owners. Samsung is basically telling the users -- "We will fix the phones only if they are as good as new" -- for a phone which customers have bought since 2 years ago.

    More details are available in the telegram group: https://t.me/samsungDisplayProblem

    One of the post is https://r2.community.samsung.com/t5/Galaxy-Note/Samsung-Note-9-Display-Discoloration-amp-Overheating-Join/td-p/4049910 which was also posted on Reddit at https://www.reddit.com/r/Android/comments/hmew1r/samsung_note_9_display_discoloration_overheating/

    You can see from the post that Samsung admins tried to delete the post 3 times before allowing it to be published.

    submitted by /u/IamPilgrim
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    Google shares final Android 11 emoji design, coming this fall - 9to5Google

    Posted: 16 Jul 2020 11:27 AM PDT

    Google to ban OEMs from implementing facial tweaking algorithms during image processing.

    Posted: 17 Jul 2020 01:29 AM PDT

    Samsung’s Exynos 990 decision might destroy Galaxy Note 20 sales

    Posted: 16 Jul 2020 10:08 AM PDT

    Thoughts on this statement? "Samsung has done more for Android than what Google has done for Android the last 5 years."

    Posted: 16 Jul 2020 01:27 PM PDT

    From Quinn Nelson's twitter: https://twitter.com/SnazzyQ/status/1283147444411265024

    What are your thoughts on this? How do you think Android would have been without Samsung?

    submitted by /u/hardthesis
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    Some web apps from the Play Store can now run in Firefox Nightly

    Posted: 16 Jul 2020 11:37 AM PDT

    Samsung S20 Fan Edition to come with 120Hz display and ip68 certification

    Posted: 17 Jul 2020 01:30 AM PDT

    Google Docs, Sheets and Slides Finally have Dark Mode!

    Posted: 16 Jul 2020 07:10 PM PDT

    I got the dark mode for these apps today on my OnePlus 7T running Android 10. It's much easier on my eyes now when I type. Thank you Google!

    submitted by /u/harold_liang
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    How-to setup an Android device for a user with dementia or other cognition impairment

    Posted: 16 Jul 2020 09:22 AM PDT

    Hey all, I'm looking to start some discussion around the best way to put together an Android system (a phone or tablet and associated settings and apps) for someone with dementia or other form of impaired cognition. I'd like to make this a resource for others who are dealing with this for themselves or a loved one in the future. My mom is currently in this situation and as a resident of an assisted living / memory care community her phone is her link to the outside world, even more than usual due to Covid.

    I believe it's fair to say that most users in this category will not use most of the capabilities of their devices. For example, my mom has never been good with technology and uses about 1% of what her phone will do. If she can make calls, see the weather for the day, and maybe look at some news that's a great, productive day for her. The focus on both hardware and software, therefore, should be on making the functions the user needs as easy to use as possible and to keep the user from doing anything that could cause their device to not work they way they expect.

    ​

    Phone:

    1. I believe that a phone or tablet with dedicated home and back buttons is optimal as it provides a unified, always present way to navigate back to a known point rather than requiring the user to remember any gestures or hold / drag motions. This definitely helped my mom in the past as she had a Pixel in the past and the dedicated back and home buttons made things easier for her as she often gets confused about where she in on the phone.
    2. A larger screen is also a benefit to my mind as it makes everything easier to see and interact with and many users in this group may also have physical limitations.
    3. Finally, a less expensive device is better since these users will in many case be more likely to misplace or damage their devices and most will not need the functionality of high-end phones or tablets.
    4. Suggested Devices: *** Looking for suggestions to add as I am not familiar with the current selection of Android phones / tablets. Will update with community recommendations. ***

    ​

    Apps:

    Dementia or altered cognition brings some special requirements that are unusual compared to those of a more mainstream user. These requirements will vary greatly between users but some more common ones are listed below. Suggestions on the best setting or apps to overcome these challenges are appreciated.

    1. Limiting calling and texting. Those with dementia aren't always able to tell what time of day it is and may try to call parties they shouldn't at all hours of the day. Being able to limit the users ability to dial out to certain hours of the day, while allowing calls to certain approved numbers, would be extremely helpful. This same functionality could also be useful for texting.
      1. Suggested Apps or Settings:
    2. Location tracking and phone finding software. Users are more likely to set things down and lose track of them. Need a great app that will track phone location and make the phone play a sound or take pictures remotely. There are tons of options for this but which is the best current option? Personal experience is that Google's Find My Device was not robust enough for this use. The ability to use geofencing to alert a caregiver that the phone had traveled outside of a pre-defined zone would be extremely helpful for those with a tendency to wander.
      1. Suggested Apps or Settings:
    3. Remote control. It would also be useful to be able to log into the users device remotely to fix issues, apply updates, check messages, or help them with whatever they need. The more control the better. Screen mirroring would be fantastic.
      1. Suggested Apps or Settings:
    4. Function limiting. Need to restrict users can make changes to device or application settings that could negatively impact them. For example, my mom has accidentally enabled airplane mode multiple times but cannot tell it's enabled and does not know how to disable it. This cuts her off from me and from the world and isn't something I can fix until I can go see her in person or convince a nurse or other caregiver to help with. Having the ability to prevent (or password protect) enabling airplane mode or turning off WiFi, or changing screen brightness, or a number of other settings would be extremely helpful to ensure that the user does not lose functionality on their device.
      1. Suggested Apps or Settings
    5. Other stuff. This is for any suggestions that any of you have to cover other challenges that those with dementia or impaired cognition face. This would include things like a time of day clock {Thursday Morning, July 16, 2020), reminder apps for medications or daily tasks such as bathing or physical therapy, or even the ability to remotely upload photos and set them as wallpaper to help users see familiar images and people. There is a lot of room for creativity here.
      1. Suggested Apps or Settings

    ​

    Thanks so much Redditors.

    ​

    TLDR: What are the best Android device, setting, and app solutions for someone with dementia or other form of impaired cognition? The goal is to provide the best safety and quality of life possible for these users by providing needed functionality while limiting their ability to change settings that would negatively impact their usage. Thanks!

    submitted by /u/JadeMonkeyStang
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    AutoHz lets you control the per-app refresh rate on the OnePlus 8 and OnePlus 8 Pro [Giveaway]

    Posted: 16 Jul 2020 11:58 AM PDT

    ReflectX 2150 review - Smart Mirror with Android OS

    Posted: 17 Jul 2020 01:16 AM PDT

    Vivo X50 Pro review

    Posted: 16 Jul 2020 02:21 PM PDT

    How can cheap Android phones continue to compete against Apple?

    Posted: 17 Jul 2020 01:32 AM PDT

    I'm a long time Android user. I enjoy the customizability of Android, the freedom to install apps not available on any stores, the ability to use emulators, and most of all the option to have an inexpensive phone that I can replace when damaged/lost while not breaking the bank.

    From what I can tell, the appeal of cheap Android phones for most people has been the above. Low price, customizability, unique software options.

    With the recent iPhone SE, the features of the upcoming iOS 14 update, the ever improving mobile gaming and streaming experience, not to mention iOS's already unique features like regular updates, smooth user experience, and tech ecosystem, it feels like most of the unique selling points of cheaper Android phones are losing their effectiveness.

    What I wonder is: what can cheap Android phones (and I suppose all Android phones to a degree) try and offer to combat the ever growing draw of Apple?

    I'd personally like to see Android phone manufacturers (and Google) lean into what Apple would never do with their phones. That being to design phones that aren't just slabs of glass, and to open up Android OS to be more than just a phone operating system.

    There's already lots of cases of some phones with unique features trying to stick out. The palm phone with it's tiny size, the Xperia play with it's physical controls, blackberry phones with their physical keyboards, some of the interesting phones using e-ink displays, etc.

    Samsung DeX gives some taste as to what a phone/computer could feel like. If Android phones natively supported a simple Linux desktop environment, perhaps there'd be a push for more RAM and memory in cheap phones, or more regular OS updates to keep things secure and to continue to expand features. Maybe allow for a TV box mode. Suddenly Android phones have a lot more value than just being a simple, affordable phone.

    I'd like to see Android continue on, and to improve/innovate in the unique ways only Android can. I hope that Apple continues what it's doing, cause if it does it's likely to force Android phone makers and Google to innovate and actually fight for the attention of consumers at the lower price points.

    submitted by /u/SaneGhoul
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